Customer reviews

thx jay & kash for selling me by brand new lexus rz

Great people great service, Jay and Kash were excellent - go see them!

I had very good experience at Gravity Autos Duluth. AJ was very helpful and informative. I will be buying again from Gravity and AJ personally.

The process to purchase my car was easy! Good deal on the price and trade in, as well as fixing some minor imperfections on the car before I take it off the lot. Omar & AJ were great, really helped me get the best option on numbers before fully committing to the car. Kash was awesome and walked me through the entire financial portion of paperwork as well as explained every detail of the warranty package I purchased for the vehicle. Overall would recommend buying a car here!

Jay was amazing he handled everything and more for me and my wife also Kash pulled every string he could to make the deal work… when you go definitely ask for JAY and KASH they are the best

Jay answered the phone within the first ring. He greeted me and Ask right away if you were pronouncing my name correctly, which I very much appreciate. He never judged me if y’all are willing to work with him. The communication and the process was as simple as it could be everything‘s not perfect but with him, you’re gonna have an understanding and raw communication . If I was to buy a car again, this would be the first place I come to and you have to request J if you don’t request, Jay, you’re making a mistake .

Naw yall boys is fam I be having issues and they catered to me real nice y’all go shop

Savil Mendez - Brother I want to thank you for not only providing me but also my brother as well, who you also took exception care of man. I WOULD RECOMMEND HIM TO ANYONE LOOKING TO BUY A CAR!

Just brought my 2023 EV BMW from Jay!! First sell he did me right … Kash with a K made it all come together definitely recommend

I would give it 4.5 stars, but I am giving 5 and I will explain why shortly. I have been wanting a Lucid electric car for as long as I can remember and I know that buying new is not the right answer due to depreciation. I researched and researched used Lucid Air Touring cars and the best price I could find with all the features I wanted was at Gravity Motors Duluth (About 4.5 hours away from me). I reached out and spoke to Musa who was kind enough to send me a video of the car as well as confirming he had both the key and the key card. I explained that I wanted to trade in a vehicle as well and provided that information to him with payoff, mileage, etc etc etc. I also inquired (Based on a previous bad experience with an online vehicle purchase) if we would be paying TN taxes on the car because I did not want to find out we would be on the hook for additional taxes and was told by Chris the finance manager that they do many online sight unseen purchases and we would absolutely be paying TN taxes so we would not have to pay additional taxes. We worked the deal and I mentioned that I did not want to drive 4 1/2 hours each way and was hoping that we could have the Lucid delivered and my previous car picked up at the same time and Musa stated that could be arranged. Once the deal was done I inquired if it would be a week or so to arrange for the exchange and was told “No, We will have your vehicle trailered and on the road tonight for the exchange and pickup”. WOW!!! That is fast!!! The car arrived safe and sound and the exchange was done that evening. We received our new tags within 3 weeks and placed them on the car. Here is why I was thinking of giving 4 1/5 stars. Georgia has a policy that payoffs can take up to 30 days. We were nervous as it literally was on day 30 that our vehicle showed paid off. I can’t blame the dealership as that is a Georgia thing, but it def provided us with unnecessary anxiety as our car was literally paid off today 7/28. All in all it was a great experience and would gladly recommend others to purchase from them as they provided an overall positive customer service experience.

I had an amazing experience working with Omar to purchase my 2024 BMW i4 from a different state. Buying a vehicle remotely can easily become stressful, but Omar made the entire process incredibly easy and completely stress-free from start to finish. He was extremely accommodating, responsive, and always available to answer any questions I had. He made sure everything was taken care of and kept me updated throughout the entire process. The car was exactly as described, and I couldn’t be happier with my purchase. I truly appreciate Omar and his team for making my first out-of-state vehicle purchase such a smooth and positive experience. If you’re looking for someone trustworthy, professional, and easy to work with, I highly recommend Omar!

I drove up to Gravity Auto Duluth not too long ago, and from start to finish they took their time explaining everything about the car, the details, and got me a great deal. Hospitality was great, and Omar was a very professional and friendly guy to sit down with. Kash was very knowledgeable and helpful finalizing the deal and got us a great warranty as well, overall a very great experience.

Drove down from Milwaukee Wisconsin on our way to Naples Florida and stopped in at the dealership in Duluth Georgia.Met with Hassan our salesperson and had a great experience. The entire staff at the dealership we're very accommodating and helpful. The vehicle was exactly what Hassan described it to be on the phone when I spoke with him. No surprises at all! Process took 2 hours including getting the financing through their contacts which was in line with our local banks and credit unions. It all it was a great experience and thank you Hassan.

Sammy was a good salesman. Credit approval was completed before I walked through the door. He went out of his way to make sure my concerns were met.

I had such a great experience with Sammy and AJ at Gravity Auto! From the moment I walked in, they were both professional, patient, knowledgeable, and genuinely helpful. They made what can normally be a stressful car-buying experience feel smooth and comfortable. Sammy was amazing at answering all of my questions and making sure I understood everything along the way. AJ was just as helpful and made sure the process stayed organized and stress-free. I never felt rushed, pressured, or like I was just another customer. They actually took the time to listen to what I needed and worked with me to find the best option. What really stood out to me was their customer service. They were friendly, respectful, and went above and beyond to make sure I left feeling confident about my decision. You can tell when people genuinely care about the experience they provide, and Sammy and AJ definitely do. If you’re looking for a dealership with people who will treat you with respect, communicate with you, and actually make the process enjoyable, I highly recommend Gravity Auto and especially Sammy and AJ!