I would give it 4.5 stars, but I am giving 5 and I will explain why shortly. I have been wanting a Lucid electric car for as long as I can remember and I know that buying new is not the right answer due to depreciation. I researched and researched used Lucid Air Touring cars and the best price I could find with all the features I wanted was at Gravity Motors Duluth (About 4.5 hours away from me). I reached out and spoke to Musa who was kind enough to send me a video of the car as well as confirming he had both the key and the key card. I explained that I wanted to trade in a vehicle as well and provided that information to him with payoff, mileage, etc etc etc. I also inquired (Based on a previous bad experience with an online vehicle purchase) if we would be paying TN taxes on the car because I did not want to find out we would be on the hook for additional taxes and was told by Chris the finance manager that they do many online sight unseen purchases and we would absolutely be paying TN taxes so we would not have to pay additional taxes. We worked the deal and I mentioned that I did not want to drive 4 1/2 hours each way and was hoping that we could have the Lucid delivered and my previous car picked up at the same time and Musa stated that could be arranged. Once the deal was done I inquired if it would be a week or so to arrange for the exchange and was told “No, We will have your vehicle trailered and on the road tonight for the exchange and pickup”. WOW!!! That is fast!!! The car arrived safe and sound and the exchange was done that evening. We received our new tags within 3 weeks and placed them on the car. Here is why I was thinking of giving 4 1/5 stars. Georgia has a policy that payoffs can take up to 30 days. We were nervous as it literally was on day 30 that our vehicle showed paid off. I can’t blame the dealership as that is a Georgia thing, but it def provided us with unnecessary anxiety as our car was literally paid off today 7/28. All in all it was a great experience and would gladly recommend others to purchase from them as they provided an overall positive customer service experience.

I had an amazing experience working with Omar to purchase my 2024 BMW i4 from a different state. Buying a vehicle remotely can easily become stressful, but Omar made the entire process incredibly easy and completely stress-free from start to finish. He was extremely accommodating, responsive, and always available to answer any questions I had. He made sure everything was taken care of and kept me updated throughout the entire process. The car was exactly as described, and I couldn’t be happier with my purchase. I truly appreciate Omar and his team for making my first out-of-state vehicle purchase such a smooth and positive experience. If you’re looking for someone trustworthy, professional, and easy to work with, I highly recommend Omar!

I drove up to Gravity Auto Duluth not too long ago, and from start to finish they took their time explaining everything about the car, the details, and got me a great deal. Hospitality was great, and Omar was a very professional and friendly guy to sit down with. Kash was very knowledgeable and helpful finalizing the deal and got us a great warranty as well, overall a very great experience.