My wife and I purchased a car from Gravity Auto back in December and it still had the factory warranty. We discovered an issue with one of the front sensors through routine inspection at Land Rover. Land Rover said it was not covered and wanted to charge us. I called Gravity and spoke with AJ. AJ said bring it back and we will take care of it at no charge. We returned to Gravity Auto Duluth to drop the car off, AJ provided us with a NICE loaner at no additional cost AND solved our issue. Big thank you to AJ, and we would buy from them again.

Yesterday, I visited the dealership to explore vehicles for a future purchase and had the pleasure of working with Sammy. He took the time to show me several options that matched exactly what I was looking for, and we ultimately narrowed it down to a 2023 BMW i4, all electric. Sammy provided the keys and allowed me to take the vehicle for a test drive, which made the process feel comfortable and pressure-free. Once I decided it was the right fit, we moved forward with completing the necessary paperwork. He walked me through each step of the financing process clearly and professionally. After experiencing a very disappointing and misleading situation at another dealership last week, this experience was a complete turnaround. From the beginning, I was treated with respect. Everything was explained thoroughly, with no hidden fees or surprises. I truly felt informed, supported, and confident in my purchase decision. The entire team was welcoming, personable, and professional. I’m extremely happy with my decision to purchase my vehicle here and would absolutely recommend this dealership to anyone looking for a smooth and trustworthy car-buying experience. Thanks again Sammy

Shout out to Nate and AJ at the Duluth location for outstanding customer service. I will absolutely return as long as they are there. At no point did I feel like I was dealing with a salesperson. The entire experience was straightforward, and respectful. Together, we were able to make the deal work, and it was truly an excellent experience. Thank you both.